Refunds and Cancellation

Effective and last updated: 9 October 2026.

This policy covers paid Noexis AI subscriptions. Noexis AI is operated by Piyush Verma, an individual based in Delhi, India, trading as Noexis AI, and is currently unincorporated. Contact founder@noexis.tech for subscription or payment support.

Before payment

The Individual plan is US$49 billed monthly or US$470.40 billed annually, excluding applicable taxes. The plan, billing interval, amount payable including applicable taxes, renewal terms and payment provider are confirmed before you pay. Creating an account or signing in does not start a paid subscription or authorise a charge. Contact us by email to arrange a plan.

Paid subscriptions renew automatically at the chosen monthly or annual interval until cancelled. Dodo Payments acts as Merchant of Record for purchases through Dodo where offered. Razorpay remains a payment gateway where its payment flow is offered. The payment request identifies the provider handling your purchase.

Cancelling a subscription

Use account settings or a billing portal when offered, or email founder@noexis.tech with the email used for the purchase and an available subscription or payment reference. Cancellation stops future renewal, and access continues through the current paid billing period. Stopping use or requesting account closure does not itself cancel a subscription; request cancellation separately.

For cancellation handled through Dodo support, Dodo's Buyer Terms ask you to contact it at least 48 hours before the current billing period ends, with your order number and purchase email. Use the support route in your Dodo receipt or support@dodopayments.com. If you cannot complete cancellation or a renewal has already occurred, contact us promptly so we can review the situation.

Requesting a refund

Email founder@noexis.tech with your purchase email, payment or subscription reference, transaction date and amount, and a brief explanation. We review requests case by case, including duplicate or incorrect charges and technical problems that prevent or unreasonably delay delivery of paid access. A refund is not automatic, and cancellation does not automatically refund unused subscription time.

For a Dodo purchase, Dodo's Buyer Terms also govern the payment, refund decision and available remedies. They provide for case-by-case refund decisions and for a refund or replacement, determined by Dodo, where technical problems prevent or unreasonably delay delivery. You may also contact Dodo through your receipt or its support address.

Do not send passwords, full card numbers, security codes or research content in a payment-support request.

Your rights

This policy does not limit mandatory refund, withdrawal, dispute or other consumer rights under applicable law, or rights available under Dodo's Buyer Terms for a Dodo purchase. Read the Terms of Service and Privacy Policy for service terms and data handling.